There is a fee (per person) to cancel or reschedule your booking.
cannot be cancelled once registered, as they are accompanied with an
online course. However, your in-class portion can be rescheduled with an administrative
fee (per person), as long as the request is made with more than 7 Business Days notice of
the in-class start date
Late for a course
participants must attend 100% of the in-class session to gain
certification. According to Canadian Red Cross guidelines, our instructors will not admit
any student who has arrived at the course later than 20 minutes for any reason. If you are
more than 20 minutes late for class & miss your class, you will not be eligible for any refund
or compensation and you will have to sign up for a new course.– Reminders will be put in
place to minimise this situation
Courses require a minimum number of participants to be able to run
All First Aid and BLS
courses will run as scheduled when there are 2 or more participants registered. If any
courses or training are cancelled or relocated, students will be notified at least 48 hours
prior to the scheduled course date.
Transfers
Customers can transfer to another course at no additional cost.
Privacy
Customer data will be protected by implementing a robust privacy policy to
protect customer information and ensure compliance with regulations.
Physical Activity Notice
If you are unsure if you should participate in any aspect of the
course involving physical activity, or have any of the health conditions listed below, we
recommend that you do not register for a course with us until you have consulted with
your healthcare provider and have received medical clearance to participate